IT Solutions

MACH SG's office is located in Hooghly, West Bengal, India and that's the only one. We don't operate any branches yet, and we have no authorised Brand Distributors.

All machines are sold directly under our brand names: MSL and MACH SG.

For address details and direct contact, visit our Contact Page, email us at marketing@machsg.com, or call +91 9433324315.

Got a question? We aim to respond to general inquiries within 24-48 business hours. Existing contract customers covered under an active contract may receive faster support based on the terms outlined in their agreement.

Genuine spare parts - bearings, seals, belts, pumps, heating elements, control boards, and more - are available through our spare parts catalog or directly via our operations team.

To ensure the right fit; simply share your machine model and capacity when placing a request. Parts vary by machine specifications, so this helps us get it right the first time.

→ Learn more on our Spare Parts section.

Yes. Certified operator training is included with every installation — covering safety protocols, daily maintenance, optimization, and hands-on troubleshooting. For teams that need deeper expertise, we offer paid training programs at 5, 15, and 30-day durations.

From Laundry CRM to AI-enabled custom software, web and app development to digital marketing - we build solutions that actually move the needle.

Also, we stand behind everything we ship with a guaranteed response time of <1 Day and a 99.9% Uptime SLA. Remote deployments. You run your business; we make sure the tech never holds you back.

We give you the brand, the operations playbook, and the training — you run the business. What makes us different is simple: we don't take a cut of your revenue. You keep what you earn. Our model runs on a fixed association structure, not a percentage of your sales. Whether you're building a laundry operation or a machinery distribution setup, the economics stay yours.